“If we have things to sell, but we’re not feeling good about them, or we don’t feel like they’re 100%, or we don’t really understand our offers, or how we […]

“A lot of times our clients or just entrepreneurs in general, from what we’ve seen, just say, ‘Okay, we’ve delivered. See you later.’ and that is not what I want […]

“I cannot stress that enough. If you do not have the systems in your business to regularly check in and audit and review and look at what’s working and what’s […]

“When you have an offer suite mapped out and you’re strategic about the offers in it, then you have the opportunity to say ‘okay, now what makes the most sense […]

“We’re all guilty of this, especially in the online entrepreneur space. There’s all this focus on the next shiny thing and we’re always hopping tools. At least I know, I […]

“Onboarding is really, truly the time to set expectations, to get everyone on the same page, and to start your project or the service delivery off on the right foot, […]

“It’s really easy to fall into this routine of stopping and burning it all down and starting over and then building something that you don’t love, and it’s chaos and […]

“Aesthetic intelligence is our ability to understand, interpret, and articulate feelings that are elicited by a particular object or experience. Essentially, aesthetic intelligence is the development of “taste” — the […]

“We’re gonna talk a lot about TRUST on this show. Because at the end of the day, that’s really what client experience is all about. It’s about building these moments […]