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Posts Tagged : Facts

What Is “Customer Experience” and Why Is It Important To My Bottom Line?

“Customer experience is the last source of sustainable differentiation and the new competitive battleground.” – Tiffani Bova, Gartner Vice President Having an organized customer experience plan is a key element to your business’ success. Investing your resources into building a consistent, automated customer experience can have an impressive return back into your business through referrals, return…

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