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5 Ways to Have an Outstanding Customer Experience

Let’s be honest with each other here for a second… Have you been coasting? Have you been doing the bare minimum to get customers or clients but you know you could be doing better? Well, considering we’re here to be that best friend that’s “too honest”… it’s time to get your act together. #TruthBomb: It doesn’t…

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What Is “Customer Experience” and Why Is It Important To My Bottom Line?

“Customer experience is the last source of sustainable differentiation and the new competitive battleground.” – Tiffani Bova, Gartner Vice President Having an organized customer experience plan is a key element to your business’ success. Investing your resources into building a consistent, automated customer experience can have an impressive return back into your business through referrals, return…

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20 Marketing Ideas That Don’t Involve Social Media

Ever since social media took off, there’s been so much talk about how businesses NEED to be on social media. They’re not wrong. But that’s not the whole story. Because of all this talk, business owners have stopped incorporating other marketing methods into their strategies. Even if you have a rockstar team full of social…

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Finding a Project Management Tool That Works For You

The first question should probably be: Do I need a project management tool? The answer is yes, no matter what type of business you do. No matter what kind of business you run, you’ve got things you need to get done. You may even have a team that you need to keep track of and…

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